Support
Need a hand?
If you are running into trouble with sign-in, AI planning, syncing, credits or location sharing, you will find how to reach us and the most common issues here.
How to reach us
For general questions, account help, post-release support and App Review follow-ups, write to:
[email protected]Expected response time: 1 to 3 business days.
Common issues
- Sign-in: Google, LINE or Apple sign-in failing, or switching accounts
- Trip syncing: added, deleted or reordered places not syncing
- AI planning: problems importing a draft, previewing it or applying the result
- Membership and credits: quotas, credit packs, subscription plans and purchase history
- Location sharing: live location permissions, meeting up with members and map display
What to include when reporting a problem
- Device model and iOS version, or browser and operating system
- App version and build number, if available
- The name of the trip involved and roughly when it happened
- A screenshot or screen recording
- For anything AI-related, the last prompt you sent